The Office of the Attorney General has moved Public Trustee services to the e-Citizen platform, marking a major step in the government’s digital transformation. This transition aims to broaden access to justice and streamline service delivery by allowing Kenyans to interact with the department online.
By launching these digital services, the government enables citizens to manage legal affairs efficiently from any location, removing the traditional requirement to visit the physical office in Nairobi. Officials noted that the shift will be especially life-changing for residents in remote areas, who can now access essential services in real time while avoiding the high costs of travel.
The e-Citizen portal now handles several critical functions, including the administration of estates for the deceased and the management of trusts for minors or persons living with mental disabilities. Additionally, the platform facilitates the distribution of accident compensation funds sent by insurance providers.
“With this launch, we provide a seamless, efficient, and accessible platform for all persons seeking Public Trustee services,” the Office of the Attorney General said in a statement.
This digital system is now the mandatory channel for all related requests. Starting April 8, 2026, the Public Trustee’s Nairobi Office will only accept applications submitted through the official portal at https://publictrustee.ecitizen.go.ke.
Officials described the rollout as a pivotal move toward modernizing government operations and encouraged both stakeholders and the general public to adopt the digital solution. The agency views this shift as a core component of its mission to streamline how citizens interact with the state.
“This initiative marks a significant step in enhancing access to justice and improving service delivery,” the statement added.
The e-Citizen platform allows individuals to complete their entire application process online, effectively ending the era of mandatory physical office visits. By digitizing these workflows, the government intends to cut through bureaucratic red tape and simplify how Kenyans manage sensitive matters like estates, trusts, and insurance claims.
For those requiring additional assistance, the Office of the Attorney General continues to provide support through the Public Trustee’s physical location on the ground floor of Sheria House in Nairobi. Citizens can also reach out via telephone at 020-2227461, 0140828911, or 0140828913, or send inquiries to [email protected] or [email protected].
This push for digital access highlights Kenya’s persistent drive to use technology to make public services more accessible to everyone.
