The National Transport and Safety Authority (NTSA) has announced an 18-hour service outage which is set to affect all motorists in the country.
In a statement on Friday, June 20, 2025, the transport regulator revealed that the outage will occur between Friday, June 20, 2025, at 10:00 pm and Saturday, June 21, 2025, at 4:00 pm.
NTSA equally indicated that the authority’s various services will be intermittent during the period of the outage, apologising for the inconvenience to be experienced during the 18 hours.
System maintenance
“The Authority plans to conduct scheduled system maintenance from 10.00 pm, Friday, 20th June 2025, to Saturday, 21st June 2025, 4:00 pm,” NTSA said.
“During this period, all our services will be intermittently unavailable. We apologise for any inconvenience that might be caused as a result of the maintenance.”
NTSA offers a wide range of services aimed at regulating and improving road transport and safety in the country. These services are broadly categorised to cater to individuals, vehicle owners, organisations, and service providers.
Services to be affected
For individuals, some of the services that are set to be affected by the outage include applications for new driving licenses (including Smart Driving Licenses and Provisional Driving Licenses), renewals of existing licenses, applications for Public Service Vehicle (PSV) driver badges, and booking of driving tests.
However, for motor vehicle owners, the services set to be affected are registration of new or imported vehicles, transfer of vehicle ownership, and replacement of lost logbooks.
The other services set to be affected are motor vehicle inspection and certification, which ensures vehicles meet safety and roadworthiness standards and the applications for the new-generation number plates.
Similarly, for organisations, the service outage will affect services such as registering their companies, managing fleet accounts, and ensuring compliance with transport regulations.
This includes the registration of driving schools, vehicle dealers, and service centres. Many of these services are accessible online through the eCitizen platform, providing a streamlined and efficient experience for users.
The outage comes just days after NTSA issued a directive requiring all national and county government institutions to get rid of the old generation number plates and apply for reflective number plates by Friday, August 29, 2025.
Citing Sections 2(1) and 4(2) of the NTSA Act No. 33 of 2012, the authority said the move seeks to standardise and enhance the visibility and traceability of government vehicles in line with its road safety mandate.
“It is hereby directed that all ministries, state departments, and agencies (which include all state corporations, public universities, as well as public schools and colleges), together with county governments, ensure that all their vehicles are fitted with the New Generation Number Plates by 29th August 2025,” head of public service Felix Koskei said.
