Safaricom announces to customers about the temporary closure of all shops in Nairobi, other cities

• Safaricom released a notice listing all shops to be closed on Wednesday, October 8, and Thursday, October 9
• Telecommunications explained that temporary closure would allow staff to attend an organized internal event in Nairobi
• The company apologized to customers for the inconvenience and asked service seekers to use other alternatives

The largest telecommunications company in Kenya, Safaricomit has announced the temporary closing of all shops in Nairobi and other cities.

At Wednesday’s notice, October 8, the company said its stores in the Nairobi Metropolitan Area, Mombasa, Malindi, Diani, Machakos, Kitui, Thika, Nyeri, NanyukiEmbu, Flowers, Meru, and Garissa will be closed on Thursday, October 9, 2025.

Shops in the mountainous areas of Kenya, Coast, East and North East will begin closing early on Wednesday, October 8, 2025, starting at 11:30 am.

Telephone communications explained that temporary closure would allow staff to attend an internal event organized in Nairobi.

“To make sure the service continues during this period, we encourage you to use the following alternatives: Good chatbot available on our digital systems, Safaricom Contact Center and approved Safaricom stores near our retail stores. We apologize for any inconvenience and we appreciate your understanding,” The notice said.

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What did Safaricom improve?

On Monday, September 22, Safaricom improved its system of M-money To increase efficiency for millions of customers.

During regular repairs that were planned in advance, all M-Pesa services, as well as timely purchase of chat, will not be temporarily available.

This was the third coordinated renovation of the M-Pesa Safaricom Forum in 2025.

The first occurred on March 24, 2025, when services were temporarily interrupted for approximately 30 minutes between 1:00 and 1:30 am.

Safaricom claimed at the time that repairs were part of his efforts to ensure the customer was dependent, safe and secure.

How capable of Safaricom’s payment system is?

To handle 70 million customers, Safaricom enhanced service delivery efficiency by increasing its capacity of bills by 40% in October 2024.

Improvement, according to the company, accelerates normal return due to interruption and increases system stability, and reduces any impact on customers.

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New Billing System, according to Safaricom CEO’s CEO Peter Ndegwayou make sure that customers receive accurate and timely information while reducing the company’s bills by 65%.

When was the last time the breakdown of M-M-Kili?

Other news, Safaricom M-Kwari users suffered an error for a short time on Wednesday, August 27, in the evening.

Mobile communications confirmed the error to address social networks’ concerns displayed by Kenyans, especially customers, who were afraid to lose their M-Kwari account savings.

Safaricom assured customers that their money was safe and worried.

Kenyans in recent days shared their concerns about the eligibility of M-Kwari loans.

Safaricom explained that a M-Kwari loan is not available to anyone who has had a M-Pesa line for over 10 years, noting that several factors are being considered.

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Source: TUKO.co.ke